Welcome to the Pickaseat Call Center

For the purposes of tracking your requests and ensuring your security, our calls are recorded. We shall process your personal data during the call, if you would like to listen to our privacy notice, press 1. To continue without listening to this information, press 2.

(If 1 is pressed)

By contacting Gen-Z Entertainment GmbH’s Call Center, the following personal data will be automatically processed: your name, surname, phone number, keypad inputs, complaints, requests, suggestions, and the audio recording of the call. These data will be processed for the following purposes:

• Creating records related to your inquiries, complaints, or suggestions;
• Responding to your questions regarding our services;
• Providing guidance and updates about your orders and delivery processes;
• Assessing your complaints, requests, or suggestions and responding accordingly;
• Conducting audits of our call center processes;

Your personal data will be processed on the basis of our legitimate interest to fulfill the purposes mentioned above without harming your fundamental rights and freedoms, in compliance with Article 6(1)(f) of the GDPR.

Unless specifically requested, we kindly ask that you refrain from sharing personal or special categories of personal data that require explicit consent under the applicable data protection laws during your communication. Should you choose to share such data, it will be assumed that you have provided explicit consent for its processing for the purposes outlined above.

Your personal data may be shared, when necessary and limited to the purposes specified above, with the following recipients:

• Competent authorities, regulatory and supervisory bodies, or other public institutions and organizations legally authorized to request personal data;
• Gen-Z Entertainment GmbH’s service providers to ensure the continuity and improvement of communication activities and operational processes;
• Group companies for the purposes of process management, reporting, and audit activities;
• Legal representatives and advisors for the purposes of managing legal proceedings.

For further information regarding your rights under GDPR, including access, rectification, deletion, or objection to the processing of your personal data, you may contact us at contact our company directly through the contact points provided in our website.